Update for Purify’s Customers and Community

Hi Everyone,

We are aware that shelter in place orders have been issued in several of our service areas in the latest effort to contain the spread of COVID-19.

As an essential business, Purify is continuing all operations. There are no interruptions to our services at this time. We are committed to continuing to serve our community, and we are also doing what we can to protect our team.

Purify would like to ensure that we are minimizing unnecessary exposure wherever possible, and we respectfully ask everyone to follow the simple precautions below:

  • Make sure that Purify vehicles and team members are able to enter your property. Ensure that keys are placed in the lock box provided on your property, or that the gate is open when we need to enter.
  • If possible, please do not approach our team members while they are on property. If any communication is needed before, during, or after our visit, please call us or message us through our website.
  • Contact us when you have 3-4 days of chemicals remaining for deliveries that are not automated via our tank sensors. Help us reduce the number of emergency deliveries by giving us enough notice before you run out of chemicals.

Chemical deliveries and technician visits can be handled by our staff without assistance, as long as we have access. Please reach out to us if access to your chemical storage areas has changed or will change. Remember that social distancing protects not only yourself, but also the people around you. We ask all our customers to please be mindful of physical interactions with our staff.
If you have any questions or concerns, our customer service team is here to assist.

Email: [email protected]
Phone: 713-463-1929

Sincerely,
Purify Team

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